Shipping & Delivery

Why hasn't my order been shipped yet?

Your order is going through international logistics before entering Romania. This process may take longer than shipments from our local warehouse.

Why hasn't my order been shipped yet? Why some part of my order take more time to deliver ? What happens if my order is cancelled? Why did I receive my order in more than one package? Why there is split shipments in my order ? Why isn't my tracking information updating? My order shows as 'Delivered' but I haven’t received it. What should I do? Can I pick up my order from a delivery branch/locker? Do you deliver to my area? Can I choose a different delivery company? Can I change my delivery address after placing an order? What should I do if the product arrived damaged or defective? What happens if my order cannot be delivered? What is the standard delivery time? How much does shipping cost? My order was returned before delivery. What happens now? How can I file a complaint about the delivery personnel? How can I track my order? Which courier delivers my order?