What is the refund process?
Once your returned products arrive at our warehouse and pass inspection, eligible refunds will be processed promptly.
For card payments, refunds will be issued directly to the linked bank account.
For Cash on Delivery payments, you can choose between an LCW Money refund or a bank transfer.
To transfer LCW Money to your bank account:
Go to 'My Account' > 'LCW MONEY'.
Select 'Transfer LCW MONEY balance to account'.
Enter your bank details and click 'Confirm'.
Once the refund process is completed, a confirmation email will be sent to you.
